Frequently Asked Questions
Everything you need to know about your K-Swiss experience.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for unworn merchandise in its original packaging. Please visit our Returns Portal to start a claim and receive a prepaid shipping label.
Do you offer international shipping?
Currently, K-Swiss US ships to all 50 states and U.S. territories. We do not offer direct international shipping at this time.
How do I determine my correct shoe size?
Most K-Swiss styles run true to size. We recommend checking our Size Guide located on each product page for specific measurements and fit recommendations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment payments via Afterpay.
How do I clean my K-Swiss leather sneakers?
For leather shoes, we recommend using a soft damp cloth with mild soap. Avoid machine washing or using harsh chemicals to preserve the integrity of the material.